As the COVID-19 pandemic sweeps across the globe, organizations face significant operational challenges. Some companies have temporarily shuttered factories in response to government restrictions or falling demand, but others are facing significant increases in demand for essential supplies. Operations Management is an area of business concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labor, and energy) into outputs (in the form of goods and services) To perform this function effectively, Operations Managers have a number of responsibilities, for examples:
- Aligning the operation’s strategy to the company strategy – developing a clear vision of how the Operations should support the company’s long-term objectives; it also means translating goals into implications for performance objectives in terms of quality, speed, dependability, flexibility, and cost.
- Deploying the Operations strategy – Operations Management is often characterized by the need to make decisions both frequently and quickly, so it is necessary to have a framework to guide decision making; that is the role of Operations strategy.
- Designing the company’s services and processes – in the service sector, the product is often a process, the design of which, often, falls into the domain of Operations Management. In the manufacturing sector, processes are designed to prepare a product for the market
- Planning and controlling the operation – is the activity of deciding what the operation’s resources should be doing, then making sure they do it and as efficiently as possible
- Improving the performance of Operations – continuous improvement is the responsibility of all Operations managers with a focus on improving quality and reducing costs
The overall aim of this course is to provide delegates with insights into the role of an Operations manager, allow delegates to explore key aspects of Operations Management, and help them improve their impact during the current situation the world is facing now. 
Top Learning Objectives
- Explain the purpose of Operations Management and how to align Operations Management strategies with organiSation’s strategy (operational excellence)
- Apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation
- Identify the roles and responsibilities of an Operations Manager
- Describe approaches to improve the effectiveness of Operations Management (performance excellence/lean/six sigma)
- Demonstrate the ability to use a number of tools and techniques to improve the performance of key business processes (process excellence)
- Outline alternative organisational structures to deliver improved effectiveness while delivering greater efficiency (organizational excellence)
- Ensure leaders are prepared to handle the challenges a post-COVID business environment will present
- Create an agile and flexible working environment
Who Should Attend?
It is not only Operations managers or factory managers who run Operations, all managers in all sectors run some form of operation, for example, Finance Departments manager invoice processing and other financial transactions, HR managers the recruitment process and, if you are responsible for the management of processes then you are an Operations Manager. This course then is designed for senior managers, middle managers, first-line managers, and supervisors in all sectors of the economy.
- Operations Managers
- General Managers
- Managers, Team Leaders, Supervisors
- CEO, COO, SVP’s, Vp’s
- Finance Managers
- HR Managers
- Business Managers
- Sales Managers
- Marketing Managers
- Maintenance Managers
- Engineering Managers
- Heads of Departments
Also, organizations wishing to move away from firefighting management to improvement and organizations looking to comply with the requirements of and/or standards; or simply, improving asset life cycle at lower operational cost.
Trainer's Background
The trainer is an international corporate management trainer and consultant with over 30 years of experience working in the service sector. He has a passion for operational excellence and is an expert in developing and deploying business improvement strategies including Lean and Six Sigma. In the early years of his career, he was a highly successful corporate trainer who led several initiatives to establish world-class corporate training capabilities for his employers. Today, he can draw on that experience when designing, developing, and delivering corporate training programmes for his international clients.
This course is accredited by the CPD Standards Office. Earn CPD points by attending this online course.
“The event is very impactful and an eye opener. I have learnt a lot and would be able to impact my organization better than before.”
Operations Manager, Richardson Oil and Gas Limited
