Advanced Operations Management

Operations Management is an area of business concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services)

The overall aim of this course is to provide delegates with insights into the role of an operations manager, allow delegates to explore key aspects of operations management and help them improve their impact as an operations manager.

Top Learning Objectives

  • Explain the purpose of operations management and how to align operations management strategies with organisation’s strategy 
  • Outline the approach for aligning the operation to meet the needs and expectations of the customer both internal and external 
  • Demonstrate the ability to use a number of tools and techniques to improve the performance of key business processes 
  • Identify the roles and responsibilities of operations managers in different organisational contexts
  • Describe several approaches to improve the effectiveness of operations management 
  • Outline alternative organisational structures to deliver improved customer service while delivering greater efficiency
  • Discover and understand the nature and best practices of operation management
  • Apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation

Who Should Attend?

  • Operations Managers
  • General Managers
  • Managers, Team Leaders, Supervisors
  • CEO, COO, SVP’s, VP’s
  • Finance Managers
  • Hr Managers
  • Business Managers
  • Sales Managers
  • Marketing Managers
  • Maintenance Managers
  • Engineering Managers
  • Heads of Departments

Trainer's Background

  • He is an international corporate management trainer and consultant with over 30 years of experience working in the service sector.
  • He has a passion for operation excellence and is an expert in developing and deploying business improvement strategies including Lean and Six Sigma. In the early years of his career he was a highly successful corporate trainer who led several initiatives to establish world-class corporate training capabilities for his employers. Today, he can draw on that experience when designing, developing and delivering corporate training programmes for his international clients.
  • His final appointment in his corporate sector career was as Head of Quality Policy & Strategy, a head office role that gave him responsibility for deploying Business Excellence strategies throughout an organisation that employed over 86,000 staff. During this period, he launched initiatives that today have resulted in his ex-employer becoming one of the leading practitioners of Lean Six Sigma in the UK.


The success of his approach was demonstrated when the division he led won several awards, including:

  • The Digital Quality Award (1993)
  • The Quality Scotland Prize for Business Excellence (1994)
  • The Quality Scotland Award for Business Excellence (1996)

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“The trainer is a professional speaker with a fruitful knowledge, there will be a lot of added values on my company. An extremely useful course that was intense, well organized and well delivered.”

– Central Bank of Egypt