Operations Management is an area of business concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services)
The overall aim of this course is to provide delegates with insights into the role of an operations manager, allow delegates to explore key aspects of operations management and help them improve their impact as an operations manager.
- He is an international corporate management trainer and consultant with over 30 years of experience working in the service sector.
- He has a passion for operation excellence and is an expert in developing and deploying business improvement strategies including Lean and Six Sigma. In the early years of his career he was a highly successful corporate trainer who led several initiatives to establish world-class corporate training capabilities for his employers. Today, he can draw on that experience when designing, developing and delivering corporate training programmes for his international clients.
- His final appointment in his corporate sector career was as Head of Quality Policy & Strategy, a head office role that gave him responsibility for deploying Business Excellence strategies throughout an organisation that employed over 86,000 staff. During this period, he launched initiatives that today have resulted in his ex-employer becoming one of the leading practitioners of Lean Six Sigma in the UK.
The success of his approach was demonstrated when the division he led won several awards, including:
- The Digital Quality Award (1993)
- The Quality Scotland Prize for Business Excellence (1994)
- The Quality Scotland Award for Business Excellence (1996)