Business Process Re-Engineering

COVID-19 has knocked down businesses around the world. On the one hand, it had employees scrambling for cover as soon as the lockdown was announced, while on the other hand the ensuing panic substantially increased consumer demand. This has necessitated a huge shift in the way organizations manage their business. The new normal is now in full effect.

At this critical time, Business Process Re-Engineering (BPR) can assist organizations in maximizing customer value while minimizing the consumption of resources. Business Process Reengineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. When re-engineering business processes, companies start by learning to see their current processes by constructing ‘as is’ process maps, they then redesign existing processes in order to deliver more value to the customer while producing greater efficiencies for the company together with more rewarding jobs for employees.

Top Learning Objectives

  • Explain the purpose of process re-engineering;
  • List the dimensions of customer service and explain how the focus of any improvement activity must focus on the needs of customers;
  • Explain how gaps arise between customer expectations and their perceptions of their experience
  • Identify the customer delivery gaps that will benefit from process re-engineering;
  • Describe how to identify in-process waste and how to reduce/eliminate it;
  • Demonstrate an ability to use a range of process mapping tools to create current state maps;
  • Explain the Deming Cycle for testing re-engineered processes
  • Describe the challenges, cultural and procedural, of deploying re-engineered processes.

Who Should Attend?

All levels of managers, supervisors, employees, business improvement professionals in service sectors who are seeking to develop skills to re-engineer key business processed to deliver organizational efficiencies while improving the experience of their customers. Job titles include:

  • Operations Managers
  • Planning Managers
  • General Managers
  • Managers, Team Leaders, Supervisors
  • CEO, COO, SVP’s, Vp’s
  • Finance Managers
  • HR Managers
  • Business Managers
  • Sales Managers
  • Marketing Managers
  • Maintenance Managers
  • Engineering Managers
  • Heads of Departments

Trainer's Background

  • An award-winning operations expert, international corporate management trainer, and consultant with over 30 years of experience working in the service sector.
  • He has a passion for operation excellence and is an expert in developing and deploying business improvement strategies including Lean and Six Sigma.
  • He was a highly successful corporate trainer who led several initiatives to establish world-class corporate training capabilities for his employers when designing, developing and delivering corporate training programmes for his international clients.
  • Omantel
  • Munich Health
  • Dragon Oil
  • Scottish Widow Bank
  • MTN Ghana
  • Chevron
  • Honeywell
  • Taganito Mining
  • AC Energy
  • Central Bank of Egypt
  • National Grid Corporation of the Philippines

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” He is a professional speaker with a fruitful knowledge, there will be a lot of added values on my company. An extremely useful course that was intense, well organized and well delivered.”

– Central Bank of Egypt