COVID-19 has knocked down businesses around the world. On the one hand, it had employees scrambling for cover as soon as the lockdown was announced, while on the other hand the ensuing panic substantially increased consumer demand. This has necessitated a huge shift in the way organizations manage their business. The new normal is now in full effect.
At this critical time, Business Process Re-Engineering (BPR) can assist organizations in maximizing customer value while minimizing the consumption of resources. Business Process Reengineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. When re-engineering business processes, companies start by learning to see their current processes by constructing ‘as is’ process maps, they then redesign existing processes in order to deliver more value to the customer while producing greater efficiencies for the company together with more rewarding jobs for employees.